FileString Customer Feedback and Support

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We love your feedback and look forward to hearing from you. Our help desk includes a number of "how-to" articles that will help you use FileString, and our feedback forums are a great place to post your ideas for future FileString features and vote on those posted by others.

If you are having a problem, please click the Contact Support link to the right to submit a request for help and we'll get back to you within one business day, likely faster.


Knowledge Base

  1. Installing FileString Applications 

    1. How do I install FileString?
    2. What are the system requirements to run FileString?
  2. Mobile 

    1. Can I string files (send using FileString) with the Android app?
    2. Can I string files (send using FileString) with the iOS app?
  3. Mac and Windows Applications 

    1. Menus don't appear when I right-click my files
    2. What do the overlay icons on my files mean?
    3. How do I quit the FileString application?
    4. How do I uninstall FileString from my computer?
    5. Can I login to two FileString accounts on the same computer?
  4. Managing Your Account 

    1. I forgot my password and can't sign in... how do I reset my password?
    2. How do I change my account password?
    3. Can people string files to more than one of my email addresses?
    4. How do I change the email address on my FileString account?
    5. How do I change my service preferences?
  5. "Stringing" Files (Sharing with FileString) 

    1. How do I String a File (send a file using FileString)?
    2. How do I add recipients to a file I've already shared?
    3. How does FileString prevent opening and forwarding of files?
    4. How do I revoke access to a specific file for everyone?
    5. Can I string files to groups / distribution lists?
  6. Receiving Files 

    1. How do I print files?
    2. What will my recipients who have never used FileString experience?
    3. Does FileString block recipient screen captures?
    4. Can I open files I've received with FileString when I'm offline?
  7. General 

    1. What file formats / types does FileString support?
  8. All articles 

    1. How do I install FileString?
    2. Does FileString keep backups of my files?
    3. Can I string files (send using FileString) with the Android app?
    4. How can I track my recipients' views of my sent files?
    5. What file formats does FileString support?
    29 articles 

Feedback and Knowledge Base